To give Cebuanos easy access to its popular furniture and home furnishing products, IKEA Philippines has opened a collection point at Robinsons Galleria Cebu in Cebu City.
Customers in Cebu can order any item from the online store of IKEA in Pasay City and have it delivered to the collection point, the sixth in the country and the first outside of Luzon.
While IKEA Philippines is still setting up its home delivery service, it can already fulfill orders by delivering to the collection points, said Jon H. Cinconiegue Jr., IKEA Philippines Fulfillment Officer. The Swedish company plans to open over 20 collection points throughout the Philippines in the coming years.
Just a few months after a successful opening late last year, the company has expanded its thriving e-commerce business through collection points that serve as hubs where customers can pick up online purchases. Other than Cebu, there are also four collection points in Metro Manila and one in Pampanga.
Biggest IKEA store in the world
Jarek Lesniewski, Logistics Manager at IKEA Pasay City, said it is the biggest store in the world size-wise and serves as the distribution center of online operations in the Philippines.
Lesniewski said the Filipino response to IKEA has been “overwhelming.”
“We are overwhelmed with the reaction of the Filipinos. We were prepared but overwhelmed. Our forecast was wrong,” Lesniewski said.
They had 10 weeks of stocks for the opening but these were sold in just two weeks. He said they needed to increase their inventory forecosts.
“The major highlight is that we sold one ton of meatballs in a day. In Europe they sell that in a year,” said Cinconiegue.
Shipping fee for the Click and Collect service is P2,700 for Cebu and delivery lead time is 14 days. The fixed rate of P2,700 is for orders up to 3 cubic meters.
XDE Logistics, IKEA Philippines partner, is charged with bringing the orders to Cebu. Eric Cruz, XDE Director of Business Development, said they can also help customers bring big orders right up to their homes from the collection point.
Online purchases can be done in three easy steps: 1. Select the Click and Collect option upon checkout, 2. Pick the preferred collection point, collection date, and time of pick-up, and 3. Wait for order confirmation and SMS notification once order is ready for pick-up at the collection point.