GLOBE Telecom was named the Telecom Service Provider of the Year and Mobile Service Provider of the Year for 2015 by Frost and Sullivan Philippines following a remarkable company performance brought about by efforts and initiatives in the past year.
Globe Telecom, coming from its extensive transformation posted outstanding results by end 2014. It figured prominently in revenue growth, market share growth, product introduction and innovation, consumer acquisition, growth in subscriber base and business/market strategy. These resulted to Globe catapulting to leadership in the Philippine telecommunications industry.
“We have established ourselves as the preferred telco brand in the country as manifested by impressive business gains across all business segments and expansion of both mobile and broadband. We were successful in creating business opportunities riding on the strong mobile data adoption, as well as increasing smartphone penetration. We thank Frost and Sullivan for this recognition given to us,” said Globe Chief Finance Officer (CFO) Alberto De Larrazabal who received the award on behalf of Globe.
The annual Frost and Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development.
De Larrazabal also served as keynote speaker for the Customer Experience Philippines Summit 2015 organized by Frost and Sullivan Philippines with the topic “Visionary Innovator and Thought Leader: The Future of Telecom” which discussed the transformation journey of Globe.
De Larrazabal shared how Globe embraced innovation and the need to transform in order to remain relevant in the market. “We have made leaps in our transformation journey which led to where Globe is now today. Our initiatives which translate to being quicker and more efficient in serving our customers plus our strong culture of innovation have allowed us to achieve leadership in the mobile industry in the country.”
Keeping up with chane
The Globe CFO said, “ With the fast paced landscape of telecom and technology, one must be aware of what the future will look like. Now that we have a view of what it can become, we must be able to adjust and invest in the foundation of the company. We must deliver the best possible network, an innovative brand, and a customer-centric organization that keep up with the changing trends. We are trying to build Globe to last. “
Frost & Sullivan’s inaugural Customer Experience Philippines 2015 summit focused on the needs of changing business models, new technology evolution, support for cloud services, the effects of regulation, and real-time customer insight analysis in order to provide superior customer experience and drive better business outcomes.