Businesses that embrace technology and social media grow at incredible rates, according to an official of Facebook Philippines.
With platforms like Facebook, there has never been a better time to have a business idea or solution and connect that idea with someone who will need it, Facebook Philippines Client Partner Chay Mondejar-Saputil said in a media briefing last Friday in Cebu City.
Facebook Philippines held last Friday an Accelerator Workshop to train Cebu businesses on online marketing, branding, and digital tools provided by the platform. Saputil said the business tools offered by the social media giant “level the playing field” for small and medium-sized businesses (SMB).
Reach potential customers
“Whereas before only big businesses were able to reach out to a large number of people, now even small businesses can reach hundreds of thousands” of potential customers using Facebook and its tools, she said.
More than 50 million Filipinos are connected to an SMB page on Facebook, the company said in a press statement. About 130 million people outside the country are connected to a Philippine-based SMB on the platform, it added.
The biggest shift right now is how we are so connected to our mobile phonesChay Mondejar-Saputil, Client Partner, Facebook Philippines
Saputil said a survey of small businesses showed that by using technology and social platforms, 86% were able to sell their products outside their geographic boundaries and to customers in other provinces and even abroad. The same survey also found that 91% of businesses saw these tools as having helped them attract customers and 73% said they were able to hire more people. She said 82% of businesses reported increased sales because of the Facebook platform. She also said that 60% of these companies built their businesses on Facebook.
Saputil also shared what she said were the four Cs that are important to do well online: community, curation, conversation, and commerce.
Empower SMBs with training
Facebook Philippines said the digital skills training they conducted for SMBs started in 2017 and have trained over 5,000 small businesses in 23 cities all over the Philippines.
“We are glad to be working with Facebook in helping create inclusive, innovation-led growth for Philippine SMBs. Ninety-nine percent of businesses in the country are SMBs and they are the backbone of the Philippine economy. Together with Facebook, we will continue to empower SMBs as their success ultimately translates into more jobs and economic opportunities for Filipinos,” said Department of Trade and Industry Central Visayas OIC Assistant Regional Director Ma. Elena Arbon.
Jackie Morales of Digital Printing PH said platforms like Facebook allowed their company to operate fully online. Digital Printing PH started with two physical locations in Manila. Morales said that with the shops, they were limited by their location and their customers were mainly students. By going online, they were able to attract corporate customers from all over the country and even abroad.
Fully online, relocate to Cebu
She and her husband eventually decided to go fully online and relocate to Cebu, having been attracted to the province after spending their vacation here. Morales said her biggest consideration in going online is her being a mother. With the physical stores, she barely had time with the responsibilities of running their operations while raising a child. By going fully online, she now has more time for the family and for herself. She said she was able to travel more since she could run the business from anywhere.
EMPOWERING ENTREPRENEURS. (From left) Jackie Morales of Digital Printing PH; Gina Romero, CEO and co-founder of Connected Women; Facebook Philippines Client Partner Chay Mondejar-Saputil; and Facebook Philippines Communications Manager Michelle Fojas brief reporters and bloggers about Friday’s Accelerator Workshop for Cebu businesses.
Gina Romero, CEO and co-founder of Connected Women, said technology is empowering to women and allows them to connect with other female entrepreneurs and share tips and experiences. Romero used to be a flight attendant while selling used laptops on eBay. With technology, she was able to run the business wherever her assignment was. She later on started organizing sessions for women entrepreneurs. She has brought that online by tapping Facebook and her community now has 35,000 members.
Saputil said tools like Messenger foster interaction with the community and potential customers. She said this “conversational commerce” drives business and will be increasingly contributing to transactions in the coming months.
Mobile is biggest shift
Romero said they had to hire a dedicated employee to handle chats and would be adding another person soon. She said people prefer to use Messenger chat than other avenues like email and contact forms. Morales said she often has a deluge of chat messages that she has to use the “away” option because she is unable to deal with all messages.
Saputil said tools like chatbots will enable entrepreneurs like Morales to deal with the volume of customer inquiries.
Romero said platforms allow her members to interact with each other. She shared how a post or question by a member would often generate hundreds of answers by others in the community by the time she reads it when she wakes up in the morning.
Saputil also emphasized the importance of thinking mobile in doing business in today’s digital and connected world.
“The biggest shift right now is how we are so connected to our mobile phones,” Saputil said, citing a study by We Are Social that indicated Filipinos spent up to 10 hours a day online, mostly via phones.
“Most of our users are on the phone. Think of what your photo will look like on the phone, if you can’t read what’s on the photo on the phone then I would say 90% of our users won’t be able to read it as well. If it’s on the phone, the rule is the bigger the better,” she said.
Saputil also said that based on feedback and their experience in attending and holding events in Cebu, “I feel and I see that digital transformation is happening here.”