Accenture inaugurated its 5th facility in Cebu on Wednesday with a hologram of one of its officials briefing the guests and handling the ceremonies in the Filinvest Cyberzone at the IT Park in Lahug, Cebu City.
That part of the program was meant to highlight a key character of the facility: a center for agile development and design thinking to produce innovation using “new IT.”
“This floor is very much in ‘the new IT’,” said Accenture managing director Arvin Yason, who hosted the ceremony as a hologram. With a lot of open spaces and movable furniture to allow quick reconfigurations as well as huddle areas and design-thinking spots, “we instill nimbleness and agility in the way we work.”
Commitment to Cebu
The opening of the new facility is also “a manifestation of our commitment to Cebu,” said Accenture country managing director Lito Tayag. He also said the company is on track to meeting the 1,000 in additional workers it committed to employ at the start of the year to mark their 10th anniversary. He said they’ve already hired an additional 800 workers for Cebu, bringing its workforce here to 5,800.
“Cebu is an integral component, a strategic part of our practice here in the Philippines,” Tayag said. “More than the numbers – and we’re very happy with the numbers so far – it is really the value, the kind of innovative services that we deliver out of our Cebu operations.”
The new facility will showcase technologies like artificial intelligence (AI), robotics, augmented reality, and the internet of things.
“We are very happy about the kind of talent that we have here but just as importantly, we would continue to develop these talents,” Tayag said in a press conference held after the inauguration and facility tour for journalists and members of the academe.
Tayag, Yason and JP Palpallatoc, managing director and Accenture digital lead in the Philippines, led the tour of the facility.
Among the highlights of the event was a demonstration of a parking system that allows people to know ahead, via a mobile app, available spaces in a business such as a mall. The system, built by a Cebu team as part of a company-wide innovation contest, also allows for people to reserve parking slots and even pay digitally.
Another product presented to guests was a crisis response and management system that allows Accenture to keep track of its employees and know whether they are safe or in need of assistance after an emergency like a natural disaster. Alerts can be sent out on various platforms like email, SMS and mobile notifications.
Accenture also showed guests how a redesign of the Qantas website resulted in higher sales. They also demonstrated an augmented reality app that makes print materials such as a map of an amusement park interactive and multi-media as well as overlay ads and information triggered by location data.
Redesign retail experience
More than digital, Accenture also highlighted how they were able to reinvent the physical retail experience for customers of Smart Communications using design thinking and various technologies. This resulted in a 249% increase in foot traffic, 80% reduction in waiting time and 169% increase in store sales in the redesigned stores.
During the tour, officials stressed the design thinking approach into providing solutions to their clients. “To deliver delight consistently at the speed that our clients desire for their customers, we need to start with design thinking and user-centricity,” Yason said.
The way the newly-inaugurated facility is configured also plays a key role in how Accenture is “upskilling, reskilling, cross-skilling and multi-skilling our talent,” he said. From being focused on “classrooms” in teaching workers new skills, Accenture has started to “enable nooks and areas where people, while on break, can start learning new IT in smaller bite-sized formats, whether via video or an app or game that we develop.”
Other locations will be retrofitted based on the new facility’s design because workers gave positive feedback that the configuration “empowers them to work in the new IT – working agile, doing standup meetings, being able to collaborate,” said Yason.
The facility helps Accenture “future-proof our people,” Tayag said.
“We’ve grown tremendously in Cebu for the last 10 years. That growth is a reflection not just of Accenture’s capabilities but also the capabilities of the local market in terms of talent, the way the academe has been producing talent for us,” Yason said.
Accenture is among the top tech companies based in Cebu. It has been given that recognition by the Cebu IT-BPM Organization for several years. The company’s other locations in Cebu are in Pioneer House, Robinsons Cybergate Cebu, eBloc Tower 2 and eBloc Tower 3 at the IT Park.
Position as innovation center
Yason said the company is looking for engineers with good grasp of AI, robotics, and analytics to staff their locations.
“Our clients sit on top a lot of data but a lot of that is what we call dark data – they don’t know what they have. We are partnering with them to leverage more and more of that dark data to create revenue where there was no opportunity in the past. (We do this) through the power of data visualization and analytics and eventually AI as well,” Yason said.
Tayag said that what the company wants to foster among its workers is a mindset for innovation as they move up in the “value chain of our services.”
“At the end of the day, we believe that we can position our services here in the Philippines from an innovation standpoint rather than purely from a delivery standpoint,” he added.